​CAREER​ HIGHLIGHTS
Transforming highly difficult challenges into decidedly successful outcomes inclusive of systems, processes, and people. Building strong coalitions with focused resolution, inspired vision, clear strategic plans, and effective stakeholder engagement. Proven expertise and leadership backed by a globally diverse career in Program Management, Change Management, and Process Improvement.
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Exceptional record of leading and guiding teams toward increased cohesiveness, effectiveness, and productivity. Passion for creating lasting organizational change through customer-centric thought leadership, diversity, inclusiveness, and social-emotional intelligence. Recognized for listening deeply and leading from the inside out; igniting untapped potential, shared goals, and inspiration.

EnvoyPeace  |  Founder: Principal Consultant  & Coach
​Oversee day-to-day company consulting and coaching operations. Provide organizational services in the areas of change management,  business transformations, leadership and operational training, strategic & tactical planning, process improvements, stakeholder management, user experience, customer- and employee-centric thought leadership, organizational structure, relationship building, team building, and talent development.
Western Union | Contract & Employee: As change management consultant, and later Process Improvement Program Office Director, transformed regulatory relationships and established world-class operations across 50+ countries.
  • Analysis of process variation and failure modes used to merge acquired processes, eliminate duplicate efforts, establish data quality, and key metrics, reduce costs and risks, and improve regulatory agency relations.
  • Cross-functional stakeholder consensus established for standardized and special-case processes, and the statistical identification of issues and risks for suspicious activity reporting and subpoena response fulfillment.

Medical Device Consulting | 1 Contract: Led process improvement and change management across five Sales Force HC-connected customer service areas, optimizing data quality, processing times, and customer service effectiveness.
  • Voice of the Customer, Process Mapping, and Failure Modes Analysis led to quick improvement wins in process flow time, management style, consistency, and effectiveness.
  • Alignment of strategic initiatives to critical operational needs, use cases, and business impact created a culture of end-to-end continuous process improvement.

United Nations Habitat and Water Sanitation & Hygiene w/African Management Services Co. | 2 Grant Contracts: Led efforts with cross-cultural boards to create program improvements and working solutions for developing countries.
  • Implemented culturally suitable and highly effective educational materials for Interlocking Stabilized Soil Block construction, enabling use of hundreds of machines in storage, reducing time, corruption, costs, and pollution.
  • Persistent efforts across international stakeholders established a developing country standard of Concrete Biosand Water Filters; providing clean water to communities and schools; reducing costs and disease.

Business & Personal Workshops & Coaching: Provided organizational and individual workshops and coaching in the areas of leadership, personal and professional growth, social-emotional development, fulfillment, empowerment, conflict resolution, communication, and diversity to businesses, schools, community groups and individuals internationally in-person and virtually.
  • “Kevin. He is outstanding. He understands each particular client’s mindset and works to adapt his approach to get the best results for each individual. It is not a one size fit all but more of a tailored approach.”
  • “Coaching with Kevin has been a process of awakening and connecting with my true self. His insightful methods have helped me unearth long buried fears. He’s helped me in pursuit of living my best life.”
  • “The depth that Kevin took us to was so deep . . . it was so informative and surprising. The whole workshop was a surprise and a gift, taking me deeper into a new and exciting place."

Northrup Grumman | Change Manager & Program Manager
​​10-time Performance Excellence awardee during military, intelligence agency, and government contracting career.
​Lean Six-Sigma Process Improvement Black Belt & Trainer: Trained and mentored over 150 employees with a rating of 96%. Achieved over $8.5M in savings over five years while also performing full- and part-time on other contracts.
  • ​Led cross-functional team of 26 people on a rescue mission of a nationally significant, secure operational system. Through tiered management meetings, failure modes and effects risk priority analysis, and system and process improvements achieved a 140% mean-time-between-failure improvement.
  • Facilitated Human Resources’ hiring time reduction of 37% for external and 18% for internal candidates. Increased productivity of employees awaiting clearances by over 80%. Hiring and other overhead costs decreased by 34% and program revenues increased by nearly 2%.
  • Led 23% improvement in software design and development processes, resulting in highly accurate software development estimations, improving proposal accuracy for new contracts, and increasing customer confidence and budgeting accuracy for ongoing contracts.
  • Improved real-time operational system data quality by 32% through restructuring and definition consistency in a multi-database system, improving  critical wartime and crisis control decision-making, and reducing operations and maintenance time and efforts.

Program Manager, Technical Task Orders and Operations: Led over 40 employees on seven sub-contracts for the strategic planning, development, testing, deployment, and enhancement of a nationally significant, secure hardware and software development program; including the technology used to capture 9-11 terrorists.

Program Manager, Operations & Maintenance: Built and directed a cross-functional contractor/military team of 20 people in the test, evaluation, and start-up operations of a 24×7 nationally significant, secure system used to integrate complex real-time data from 26 agencies; resolving information breakdowns experienced during the 9-11 attacks.

USAF | Captain
​2-time Air Force Commendation Medal awardee during military career​.
HQ Air Combat Command, Program Manager: Financial and Technical Program Manager of $165M in Combat Communications & Air Traffic Control Acquisitions programs. Saved $35M by achieving stakeholder requirements consensus across multiple Air Force, Army, and Navy command units, and streamlining technical specifications for improved air request net procedures.
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HQ Air Force Communications Command, Team Chief: Led elite Air Traffic Control & Landing Systems Test & Evaluation teams to resolve critical equipment and procedures safety issues. Re-engineered outdated and state-of-the-art equipment beyond specifications. Recognized as a Department of Defense expert, helping define international air traffic systems standards in place now for decades.

Non-Profit | Board Member & Director
17 years of combined board member experience for five international organizations. 7 years of combined director experience for three international start-up organizations.
  • ​Developed organizational management, accounting, programs, evaluations and grants structures for three organizations; achieved non-profit status in the U.S., Kenya, and South Africa.
  • Responsible for program delivery involving over 40 contractors and volunteers for prisons in-person and virtually across 16 countries on 4 continents; including local programs in Commerce City, Capitol Hill, Five Points, and Lakewood.
  • Children’s Global Peace Project in the first two years taught 514 classes to 18,000 teachers & children internationally.
  • Journey Outreach with Inter-American Development Bank provided “Resilience Within” training for multiple Latin American non-profit organizations, creating a foundation of skills and best practices for at-risk populations.
  • Four studies with over 5000 children show a 50% pass/fail improvement, reduced absenteeism, and social-emotional skills improvements. Two prison and parole program studies show improved behavior and a reduction recidivism.

BUSINESS ACUMEN

SECTOR EXPERIENCE

​International Transformational Change Leader on programs as large as $165M a year with 260 geographically dispersed personnel in Fortune 500, Small Business & Cottage Industries, Government, Military, and Non-Profit organizations.

GLOBAL BUSINESS CULTURE

In-country work and consulting in Uganda, Kenya, Saudi Arabia, India, Thailand, Mexico, and Canada. Process Improvement Program Management Office Director for regulatory compliance operations in over 50 countries.

AREAS OF EXPERTISE

AREAS OF EXPERTISE

  • Change Management
  • Process Improvement
  • Program Management
  • Key Performance Metrics​​​
  • Requirements & Scope
  • Agile Development
  • Risk Management
  • Strategic & Tactical Planning
  • Organizational Structure
  • User Needs & Experience
  • Leadership Training & Development
  • Team Building & Talent Development
  • Conflict Resolution

INDUSTRY KNOWLEDGE

  • Medical Devices & Services
  • International Banking
  • National Intelligence
  • Airspace Management
  • Federal & Armed Forces Programs
  • ​Non-Profit Programs
  • Manufacturing
  • Natural Resource Conservation
  • Customer Service and Experience
  • At-Risk Community Services
  • Membership Organizations
  • Corporate Training
  • Elementary Education

CHANGE MANAGEMENT TOOLS

  • Lean Six-Sigma Process Improvement
  • Business Process Reengineering
  • Proci & Appreciative Inquiry
  • Inspired Leadership
  • Current & Target State Process Mapping
  • Continuous Process Improvement
  • Stakeholder Management
  • Employee Communications/Engagement
  • Voice of the Customer
  • Failure Modes & Effects Analysis
  • Risk Analysis & Management
  • Root Cause Analysis
  • CMMI Level 5

EDUCATION

Q&A
Why did you choose your profession?
I’d say my profession chose me – naturally. I followed a path of engineering and technology, because I liked math and science and it was easy for me. I became recognized as a solver of the most difficult problems, because of my curiosity and tenacity for finding a solution, and my natural connection with others in listening to their challenges and ideas. I dove deep into helping individuals and groups unleash their untapped potential, because I experienced the transformation in myself and those around me. I keep engaging in corporate environment because I believe it is one of the most powerful and influential tools in changing society and our world.

Who is the one person that has done the most to shape your career?
Noel Benner was my mentor when I first became an officer in the Air Force. He saw potential in me that I didn’t yet see in myself. It felt like he made it his mission to help make me the best officer and engineer that I could be. He chose me, and I eventually chose him back. He took his job to heart, and we shared a very close and special bond. He believed I could do anything and solve any problem. Starting from the first job we did together he gave me unbounded space to realize this for myself. He gave me the freedom to figure out problems, to lead others, to speak on his behalf, to lead him, to make mistakes, and to find success at the end of every road.

What do you feel is your greatest accomplishment?
Every time I can help a person or team of people realize something powerful and new about themselves and life – something enlightening, heart-opening, connecting and life-changing – that feels like a great accomplishment. This is why I gravitate to process improvement and change management, for people and organizations. I believe that we can keep opening wider into our humanness and hearts, in business and our day-to-day lives, and that my greatest accomplishments have yet to be realized. In Ugandan culture people are very polite and non-confrontational at work. Seeing a group of Ugandan managers embrace healthy conflict and take it on for themselves and their organization as a way to find the best solutions, is one of my most memorable accomplishments.
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How would your peers and team members describe your leadership?
​I believe that foremost I’m seen as a servant leader. I listen with the sincere intention of learning what’s blocking a person or team from doing their job well, and what help would they like in removing those obstacles and creating a more supportive environment. I like to call it open-door half-baked servant leadership by walking around. Hopefully the half-baked part raises an eyebrow. It means we are all imperfect leaders in our job rolls and in our relating to each other. We can open to that when trying to work through technical, as well as social-emotional, challenges. We can bring our wildly creative, not-fully-cooked ideas to each other, and complete the baking process together. I also hope that people recognize me as an adaptable leader – someone who can change styles to match the situation at hand.

INTEREST & HOBBIES

PRAISE & REVIEWS
“I was impressed with Kevin from the time we met, and he has delivered everything I hoped for, and more. He fit in immediately with our staff and our global compliance customers. He works diligently, proficiently, and quickly – facilitating several meetings a day for Latin America, Europe, Asia, and the South Pacific. The processes are a challenging and convoluted mix of regulations and I’m amazed at how instantly and effortlessly he has picked it up. He listens vigilantly and asks just the right probing questions in a way that the supports collaborative, supportive teamwork. Kevin is truly a well-seasoned business professional, and definitely knows the ins and outs of Six-Sigma. I know the compliance team feels the same."
​          Curt Klus - Former Vice President, Western Union Global Process & Productivity, Englewood, CO

“Kevin is a true professional; invaluable to have on my projects. If there is a better way, he will find it. If there’s not a better way, then he’s willing to do what needs to be done. In other words, he saves me time and money and makes it easier to get the hard stuff done. I also appreciate his well-tuned attention to detail. As a result my projects always end up with better-than-expected results. There are always things that I do not have the capacity to see and correct in time. He also seems to have a knack for seeing the bigger picture, and asking the right questions to run things efficiently; reducing time and materials, avoiding rework, improving work flow, and easing the general frustration that can creep into challenging situations.”
         James Ripley – Owner, Creative Endeavors Construction, Boulder, CO

“Kevin is an outstanding coach whose diverse methods help to explore the true essence of who you are and to connect with your true self. He combines spiritual wisdom, intuition and rational thought in ways that inspire, and his insightful methods help you work through emotional blockages and barriers and be your authentic self. Kevin is fantastic to work with.”
         Gerry Mellas -  Head of DBI Contracts & Governance at Victorian Managed Insurance Authority, Melbourne, Australia

Dec ‘20: “After a few coaching and Intentional Journey sessions with Kevin, I am excited to recommend him. The recent process Kevin chose for my session was perfect and his guidance led me to life changing realizations. I will be back for more when needed. 🙂”
Jul ’22: “Working with Kevin Lockwood has changed my life. He has a complementary set of skills and strategies that model for me how to improve the management of my emotional nature and practice focus for functionality. He sees me and respectfully asks all the right questions that help me reach solutions. Thank you, Kevin!”
         SharonAnne Luchene - Creative Educational Personal Care Provider, Denver, CO

“Kevin is a first-rate coach, counselor, empathic listener and skilled leader & healer. I’ve known him nearly 20 years, and he’s done an enormous amount of his own healing & transformational work, a necessity for anyone serious about inner change guidance. He’s the real deal. He can meet you wherever you are, in total non-judgment, an extraordinary ally and cheerleader on your journey to healing and thriving.”
         Stephen Bross - Owner at Bross Creative LLC, Boulder, CO

“Kevin and I still collaborate and communicate regularly concerning our personal and business-coaching practices. I marvel at his tenacity to continue to grow his talents in supporting others. His leadership and management skills, combined with his emotional intelligence experience, make him a perfect hire.”
         Skip Lackey - Founder, Praxis Leadership Academy and CEO, Founder G-Code Partners, Louisville, CO

“I took the seven-week Positive Intelligence class that Kevin offers, and we then co-facilitated a 14-week Light in the Heart of Darkness class exploring and transmuting depression. Currently, we work together in the weekly Positive Intelligence Grow program he offers. He continues to amaze me with his grace, presence, and willingness to lovingly support others.”
         Theresa Tajali Tolan - Professional Coach, Peace Educator and Consultant, The Consciousness Project LLC, Billings, MT
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“A long time ago I learned how to know a great lesson. I reflect on what I experienced or heard. If, after some time, I am still giving thought to the experience, then I know it was valuable to me. If I forget it right away, then it probably wasn’t that important. I found that I’ve been thinking about your workshop since that evening and I’m always glad for anything that enhances my journey. Kevin, your coaching is a gift to all who open themselves wider. You are so suited to bringing others together and making something good. You lead with a gentle touch that assures people they are safe in their own development.”
         Shirley Shanks Camenzind - Retired Business Owner & CEO, North Wilkesboro, NC

​What we know will always be smaller in comparison to what is possible. The best solutions not only involve the people and organizations facing challenges, but come by helping to bring their brilliance and ideas to light.