Transforming highly difficult challenges into decidedly successful outcomes inclusive of people, processes, and technology. Proven expertise and leadership backed by a globally diverse career in Program Management, Change Management, and Process Improvement. Exceptional record of improving cohesiveness, effectiveness, and productivity. Known for listening deeply and creating lasting change; igniting inspiration through diversity, inclusiveness, and social-emotional intelligence.

METRICS

  • 1300 requirements for a cross-agency secure-information system delivered on time and budget; through CMMI Level-5 risk management, quantitative project management, and causal analylis resolution - resulting in the resolution of information breakdowns experienced during the 9-11 attacks and increased national security.
  • $892M in fines over 3 years halted; through analylsis of international process variations, statistical identification of issues and risks, cross-functional stakeholder consensus and change management efforts, elimination of duplicate efforts, and the establishment of data quality standards and key metrics - resulting in improved government agency and consumer relations and reputation, and a reduction of international criminal activity.
  • 514 classes taught to 18,000 teachers, children and counsellors internationally; through Children's Global Peace Project's first two years of operations - resulting in significant school engagement in cultural awareness and conflict resolution, and positive shifts in social-emotional skills, behavior and academics.
  • 140% improvement in the mean-time-between failure of a 24x7 multi-service secure-communications system; through rigorous tiered-management meetings, failure modes and effects analysis, and cross-function system and operational process improvements - resulting in resolution of system and operational issues spanning several years, better-than-designed performance levels, and increased national security.
  • 100s of United Nations Habitat stored Stabilized Soil Block machines moved into use in East Africa; through simplified procedures and culturally aligned educational materials - resulting in thousands of new homes and commercial buildings; saving time, money and natural resources; and reducing corruption and pollution.
  • 96% approval rating across 150 employees trained and mentored in Lean Six-Sigma - resulting in a culture of continuous process improvement and quality excellence, and tens of millions in cost savings. 
  • ​50% pass/fail improvement documented across four studies involving over 5000 children in South Africa and Australia; through cutting edge Journey Outreach social-emotional programs - resulting in improved attendance levels, achievement levels, and social-emotional skills.
  • 40% decrease in account management time; through onboarding of new financial system, improved internal policies, forms and approval processes, and targeted training - resulting in improved financial management, strategic planning, and regulator relations.
  • 37% and 18% reduction in human resources external and internal candidate hiring and placement time respectively; through critical-to-quality and critical-path analysis - resulting in an 80% productivity improvement for 'in-waiting' employees, 34% decrease in overhead costs, and 2% increase in program revenues.
  • $35M combat control systems funding saved; through achieving stakeholder consensus on requirements across multiple Air Force, Army, and Navy command units - resulting in streamlined technical specifications, improved air request net procedures, better coordinated and safer combat operations, and more resources on target.
  • 32% improvement in real-time operational system data quality; through restructuring and improving definitions and consistency in a multi-database system - resulting in improved operational data used for critical wartime and crisis control decision-making, and reduced operations and maintenance effort and costs.
  • ​25% systemic error in inventory eliminated; through process failure modes and effects analysis, check and response plans, and organizational-wide department manager engagement - resulting in cost reductions in warehouse materials and management, improved regulator relations, and the improvement of design, production, marketing, and budgeting efforts.
  • 23% improvement in software design and development; through statistical modeling and standardization of processes, and software development team engagement efforts - resulting in better estimates and resource planning, cost reductions, on-time deliveries, and increased customer confidence and follow-on contracts.
  • 10% improvement in production cost estimates; through statistical analylis and modeling - resulting in reduction in costs, accurate materials and staffing resources, on-time completions, and stable profit margins.
  • ​$8.5M in documented cost savings over a 5-year span of internal Lean Six-Sigma projects.
  • 10-time Fortune 500 Company Performance Excellence awardee.
  • 4 organizations, U.S. and international, achieved non-profit status.
  • 2-time Air Force Commendation Medal awardee.

EXPERIENCE

EnvoyPeace  |  President​

Founder & Principle Consultant: Delivering a highly effective combination of Six-Sigma, ADKAR, and experience for business transformation through change management, process improvement, organizational development, training, strategic planning, stakeholder management, customer- and employee-centric thought leadership, team building, conflict resolution, and diversity. ​
Construction (x5) | 2007-08, 2017, 2022-PRES: ​Global experience leading business improvements and transformations for solar, roofing, new-build, remodeling and renovation; including engineering designs, codes, estimates, accounting, contracts, contractor management, labor and materials, OSHA standards, and customer relations. (review)
​​​Medical Customer Service (x1) | 2023-24: Led process improvements and change management across 5 Sales Force HC customer service areas; optimizing data quality, processing times, and customer experience.
Restaurant (x2) | 2013, 2018-19: Guided successful opening in building formerly closed by the Health Department. Restored a failing partnership - resolving financial issues, fostering conflict resolution skills, and rebuilding trust. 
Financial Compliance (x1) | 2013-16: Global experience as a consultant at Western Union, and later full-time PMO Director, transformed regulatory relationships and established world-class operations in 50+ countries. Process maps, failure modes analysis, and monitoring and response used to improve processes, data quality and metrics, eliminate duplication, and reduce costs and risks. (review)
Professional & Community Education (x4) | 2007-13: Global experience in program delivery and operations - applied process maps, failure modes and effects analysis, monitoring and response plans, statistical cost estimates, and team engagement: financial account management time cut 40%, corrected 25% inventory errors and 10% costing errors, improved strategic planning & collaboration. (review)
Financial Systems - FOREX & Options (x1) | 2011-12: Led Agile and House-of-Quality prioritized development for automated trading, projection and performance indicators, risk analysis, and delivery of client information.
Housing & Water Development (x2) | 2007-08:  Led efforts with United Nations Habitat and Water Sanitation & Hygiene cross-cultural NGO PMO boards to develop and provide housing and water solutions in East Africa - reducing corruption, costs, and pollution. Created and delivered culturally suitable and highly effective educational materials.
Personal & Professional Coach | 2010-25: International in-person and on-line coaching and workshops supporting social-emotional growth, fulfillment, creativity, empowerment, compassion, and communication; based on latest neuroscience, behavioral and psychological research with a focus on practice, process, direction and clarity. (reviews)
Transformational Change Management: Six-Sigma (DMAIC) & Prosci (ADKAR)rosci (ADKAR)

Non-Profit | Director & Board Member​

Non-Profit Director: 7 years of experience for three start-up organizations providing leading-edge social-emotional development, conflict resolution, communication, compassion, peace and diversity programs and workshops to tens of thousands in non-profit businesses, prisons, schools, and community groups. (See: Additional Materials - Non-Profit Roles/Duties) (reviews)​

  • Developed all organizational management, accounting, programs, evaluations, reporting and granting structures; achieving non-profit status for two organizations in the United States.​
  • Delivered and directed the delivery of specialized classroom and community curriculums involving over 40 contractors and volunteers across 16 countries on 4 continents; including local programs in Commerce City, Capitol Hill, Five Points, and Lakewood.
  • Produced and led numerous fundraising educational/party events, grant submissions, and marketing materials.​
Journey Outreach North America and Journey Outreach International: Provides cutting-edge emotional processes developed to help people in-need recover from emotional blocks and traumas, and find a renewed sense of self and empowerment.
  • Led programs with Inter-American Development Bank providing “Resilience Within” training for multiple non-profit organizations, creating a foundation of skills and best practices for at-risk populations .
  • Four studies involving over 5000 children in South Africa and Australia show a 50% pass/fail improvement, reduced absenteeism, and social-emotional skills improvements.
  • Prison and parole program studies in South Africa and the U.S. show improved behavior and outlook on life, and a reduction in recidivism.
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​Children's Global Peace Project (CGPP): Connects children worldwide, providing uniquely tailored, culturally-diverse , social-emotional curriculums that empower children to transform their challenging emotions and conflicts into healthy self-expression and peaceful co-creation.  ​
  • Led partnership work with Oneness Project, Dances of Universal Peace, Peace Works, Shining Mountains Press, Academy of Peace, Action for Peace and Conflict Transformation, Children's World Peace Program, Heart and Hand Center, Colorado Refugee Services Program, and schools in nine countries.
  • Delivered 514 classes to 18,000 teachers and children in first two years with significant school counselor, teacher and student engagement, and positive shifts in student behavior and academics.


​Non-Profit Board Member: 17 years of combined experience as a board member for three international and two U.S. organizations. Provided guidance for leadership succession. Led efforts in Kenya and South Africa to create organization structure for management, accounting, program evaluation, and reporting; achieving in-country non-profit status for both organizations. (See: Non-Profit Roles/Duties)
​

Additional Non-Profit Materials

Northrup Grumman | Change Manager & Program Manager
​​10-time Performance Excellence awardee.
Lean Six-Sigma Process Improvement Black Belt & Trainer: Trained and mentored 150+ employees with a rating of 96%. Over $8.5M in savings in five years: 140% improvement in mean-time-between-failure on 24x7 secure system; 23% improvement in software design, estimating and development; over 30% decrease in human resources hiring time and costs.
​Program Manager, Technical Task Orders and Operations: Led over 40 employees on seven sub-contracts for the strategic planning, development, testing, deployment, and enhancement of a nationally significant, secure hardware and software development program; including the technology used to capture 9-11 terrorists.
Program Manager, Operations & Maintenance: Built and directed a cross-functional contractor/military team of 20 people in the test, evaluation, and start-up operations of a 24×7 nationally significant, secure system used to integrate complex real-time data from 26 agencies; resolving information breakdowns experienced during the 9-11 attacks.
Technical Director, Enterprise Resource Planning: Led rescue mission of a Bureau of Land Management contract that was nine months into a one-year contract with only 25% of deliverables complete. Met all current-year obligations and established contract modifications that increased revenue over 10% and resulted in follow-on contracts.

USAF | Captain
​2-time Air Force Commendation Medal awardee​.
HQ Air Combat Command, Program Manager: Financial and Technical Program Manager of $165M in Combat Communications & Air Traffic Control Acquisitions programs. Saved $35M by achieving stakeholder requirements consensus across multiple Air Force, Army, and Navy command units, and streamlining technical specifications for improved air request net procedures.
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HQ Air Force Communications Command, Team Chief: Project Manager leading elite Air Traffic Control Test & Evaluation teams to resolve critical equipment and procedures safety issues. Re-engineered outdated and state-of-the-art equipment beyond specifications. Recognized as a Department of Defense expert, helping define international air traffic systems standards in place now for decades.

ACUMEN

AREAS OF EXPERTISE

  • Program Management
  • Organizational Change Management
  • Process Improvement
  • Non-Profit  Management & Evaluation
  • Stakeholder & Exployee Engagement ​
  • Leadership Training & Development
  • Strategic & Tactical Planning
  • Communications & Public Speaking 
  • Organizational Structure & Team Building
  • Coaching & Talent Development
  • Diversity & Inclusiveness
  • Social-Emotional Intelligence

INDUSTRY KNOWLEDGE

  • Global Fortune 500 & Small Business
  • Global Non-Profit Organizations
  • Federal & Armed Forces Programs
  • At-Risk Community Service
  • Community Education
  • International Banking
  • ​Manufacturing
  • Natural Resource Conservation
  • Customer Service & Experience
  • Corporate Training
  • National Intelligence
  • Custruction & OSHA Standards​

CHANGE MANAGEMENT TOOLS

  • Lean Six-Sigma Process Improvement
  • Business Process Reengineering
  • Project Management
  • Proci & Appreciative Inquiry
  • Inspired Leadership
  • Current & Target State Process Mapping
  • Continuous  Improvement
  • Stakeholder/Community Engagement 
  • Employee Communications/Engagement
  • Voice of the Customer
  • Failure Modes & Effects Analysis
  • Risk & Root Cause Analysis 

EDUCATION

Q&A
Who is the one person that has done the most to shape your career?
Noel Benner was my mentor when I first became an officer in the Air Force. He saw potential in me that I didn’t yet see in myself. It felt like he made it his mission to help make me the best officer and engineer that I could be. He chose me, and I eventually chose him back. He took his job to heart, and we shared a very close and special bond. He believed I could do anything and solve any problem. Starting from the first job we did together he gave me unbounded space to realize this for myself. He gave me the freedom to figure out problems, to lead others, to speak on his behalf, to lead him, to make mistakes, and to find success at the end of every road.

What do you feel is your greatest accomplishment?
Every time I can help a person or team of people realize something powerful and new about themselves and life – something enlightening, heart-opening, connecting and life-changing – that feels like a great accomplishment. This is why I gravitate to supporting philanthropic social change and empowerment for people and communities. I believe that we can keep opening wider into our humanness and hearts - in our business, communities, and day-to-day lives - and that our greatest accomplishments have yet to be realized. In Ugandan culture people are very polite and non-confrontational at work. Seeing a group of Ugandan managers embrace healthy conflict, and take it on for themselves and their organization as a way to find the best solutions, is one of my most memorable accomplishments.
​
How would your peers and team members describe your leadership?
​I believe that foremost I’m seen as a servant leader. I listen with the sincere intention of learning what’s blocking a person or team from doing their job well, and what help would they like in removing those obstacles and creating a more supportive environment. I like to call it open-door, half-baked servant leadership by walking around. Hopefully the half-baked part raises an eyebrow. It means we are all imperfect leaders in our job rolls and in our relating to each other. We can open to that when trying to work through technical, as well as social-emotional, challenges. We can bring our wildly creative, not-fully-cooked ideas to each other, and complete the baking process together. I also hope that people recognize me as an adaptable leader – someone who can change styles to match the situation at hand.

What drew you to non-profit work and supporting communities at risk?
My heart has always led me to service. That began with service to my country, and as I began to grow personally that transformed into service to humanity. One of my passions is transformational change that positively impacts organizations and people. I began volunteering with non-profit organizations in my early twenties, and leading them in my late thirties. It was a path that naturally called to me. Then, after years of supporting powerful change within Fortune 500 companies and government agencies, I turned my forcus to non-profit organizations serving communities at risk. I began co-creating social-emotional, peace, and diversty programs to engage people from all walks of life in co-creating a movement of conscious self, community, connection, and leadership. Supporting the social-emotional health of people and organizations in facing their challenges is where the best and most empowering solutions grow from. I'm drawn to keep leading and engaging people and organizations, because I believe they provide powerful and influential paths for positively changing society and our world.  ​

INTERESTS

REVIEWS
CONSTRUCTION
​“Kevin is a true professional; invaluable to have on my projects. If there is a better way, he will find it. If there’s not a better way, then he’s willing to do what needs to be done. In other words, he saves me time and money and makes it easier to get the hard stuff done. I also appreciate his well-tuned attention to detail. As a result my projects always end up with better-than-expected results. There are always things that I do not have the capacity to see and correct in time. He also seems to have a knack for seeing the bigger picture, and asking the right questions to run things efficiently; reducing time and materials, avoiding rework, improving work flow, and easing the general frustration that can creep into challenging situations.” James Ripley – CEO and Founder, Creative Endeavors Construction, Boulder, CO
FINANCIAL COMPLIANCE & OPERATIONS
​“I was impressed with Kevin from the time we met, and he has delivered everything I hoped for, and more. He fit in immediately with our staff and our global compliance customers. He works diligently, proficiently, and quickly – facilitating several meetings a day for Latin America, Europe, Asia, and the South Pacific. The processes are a challenging and convoluted mix of regulations and I’m amazed at how instantly and effortlessly he has picked it up. He listens vigilantly and asks just the right probing questions in a way that supports collaborative, supportive teamwork. Kevin is truly a well-seasoned business professional, and definitely knows the ins and outs of Six-Sigma. I know the compliance team feels the same." Curt Klus - Retried CFO; Former Vice President, Western Union Global Process & Productivity, Englewood, CO
PROFESSIONAL & COMMUNITY EDUCATION
​“A long time ago I learned how to know a great lesson. I reflect on what I experienced or heard. If, after some time, I am still giving thought to the experience, then I know it was valuable to me. If I forget it right away, then it probably wasn’t that important. I found that I’ve been thinking about your workshop since that evening and I’m always glad for anything that enhances my journey. Kevin, your coaching is a gift to all who open themselves wider. You are so suited to bringing others together and making something good. You lead with a gentle touch that assures people are safe in their own development." Shirley Shanks Camenzind - Retired Business Owner & CEO, North Wilkesboro, NC
PERSONAL & PROFESSIONAL COACHING
  • ​"Working with Kevin has truly been a transformative journey and has been one of the most profoundly impactful processes for both my personal and professional life. I was at a pivotal chapter in life & was feeling lost without a clear path to follow. Kevin's insightful guidance, thoughtful ​questions, and gentle directioning and support helped me uncover and embrace my strengths and desires. This newfound clarity has empowered me to navigate life with increased confidence and intentionality. Through developing a deeper self-awareness and confidence, I built stronger, more genuine business relationships, and positioned myself to be a necessary and well-respected individual contributor. This personal growth directly contributed to my recent promotion. Kevin's approach is both creative (left-brain) and results-driven (right-brain). He creates an environment that both pushes the boundaries of a comfort zone and is a safe space for inner monologues to become outer dialogues. The depth of the coaching experience was driven by me and Kevin was always ready to meet me where I was during each individual session." Emily Williamson - Senior CMC Program Development Manager for Global Nucleic Acid Therapies, Novo Nordisk, Boulder, CO
  • “Kevin is an outstanding coach whose diverse methods help to explore the true essence of who you are and to connect with your true self. He combines spiritual wisdom, intuition and rational thought in ways that inspire, and his insightful methods help you work through emotional blockages and barriers and be your authentic self. Kevin is fantastic to work with.”​ Gerry Mellas - Head of DBI Contracts & Governance, Victorian Managed Insurance Authority, Melbourne, Australia
NON-PROFIT​
  • “For as long as I’ve known Kevin he has been about service, peace, and changing the world.  We first met in 2008 when Kevin was the Co-Director for Children’s Global Peace project. I loved what he was doing and happily agreed to work together. In turn, I saw that Kevin loved The Journey.  His ability to embody the work grew quickly, and he traveled and supported workshops for individuals and organizations throughout North America.  If there was a delegate with some challenging emotional issues, they often found their way to get support from Kevin.  He was always someone I counted on to take care of anything that needed to get done - no matter how simple or challenging, and no matter how early he needed to be there or how late he needed to stay. In 2010, I asked Kevin to run Journey Outreach North America, and shortly that same year Journey Outreach International made the same request.  He was the breath of life and organizational skills our charity needed. In 2011, I asked Kevin to help me with a start-up venture by managing my software development team.  With his support we made leaps and bounds in progress.  I don’t know if there’s anything he can’t do well.  Kevin and I still collaborate and communicate regularly. I marvel at his tenacity to continue to grow his talents in supporting others. His leadership and management skills, combined with his emotional intelligence experience, make him a perfect hire for any non-profit leadership position. If there’s anyone that is willing to give his whole-heart to a philanthropic organization’s growth and success – I know he is." Skip Lackey - Founder - Praxis Leadership Academy; CEO & Founder - G-Code Partners, Louisville, CO
  • ​"I first met Kevin Lockwood in 2007 at a Dances of Universal Peace retreat. He had just returned from trips to Thailand, India and Uganda, and was glowing from the experience. I invited him to join my staff, working with children at a week-long program. It was a gift to have his time. His emotional presence and capacity with children were exceptional, and it was then I asked him to help me write a grant for Children's Global Peace Project (CGPP), and to become a board member. Although he was heading for Uganda again, Kevin agreed to help me and to join the board. If it weren’t for Kevin’s editing and tenacious diligence in planning and accounting, I wouldn’t have pulled it off. After receiving the grant we were faced with our next task; to create an organization to accept the funds and execute the program. Kevin drafted and submitted all of the documentation; we formed CGPP in January 2008. He became my co-director and executive manager for the organization. With his help, and his connections of brilliant friends and colleagues, we formed a powerful board of directors. Kevin created all of our by-laws and agreements, created an elaborate Google wiki-site for collaboration, built a public website, and developed the backbone of our accounting procedures as well as our impact evaluation process. Before moving on to become the Executive Director of Journey Outreach in 2010, Kevin laid down a plan for success in his absence. He was able to bring in two fabulous organizational facilitators from LA and DC. He also drafted a business plan and budget to carry us through 2012. He continues to amaze me with his grace, presence, and willingness to lovingly support others. When Kevin shared his plans to work in large, non-profit leadership and program development, I was not surprised. I know Kevin. This is something he strongly believes is needed for our society, and I agree. It is something I know he will achieve in outstanding fashion. I would urge you to accept his application and enjoy the fruits of his labor." Tajali Theresa Tolan - Professional Coach, Peace Educator and Consultant, The Consciousness Project LLC, Billings, MT

More Reviews: Coaching & Workshops 

​What we know will always be smaller in comparison to what is possible. The best solutions not only involve the people and organizations facing challenges, but come by helping to bring their brilliance and ideas to light.